We make every effort to provide our customers with the best possible shopping experience. This means that items purchased should be delivered in a usable condition when they arrive. If this isn't what happens, we're prepared to reimburse our customer for the cost of the transaction subject to certain guidelines.

A buyer is covered if the item was never received, the item is "materially different" from the way it was rated or the item was shipped incorrectly. If a customer ever has a problem with an order, we have a very easy process for them to follow. They'll need to log into their account and click the "Your Purchases" link. Once they find the correct order, they just click "View Details" and they'll see a red "Report Problem" button. We make the process very easy and we're backed by an excellent customer support team.

Half.com seriously investigates any and all attempts to abuse the Half.com Buyer Protection Guarantee. We reserve the right to suspend the membership of any buyer or seller we feel has attempted to commit fraud by misusing this policy for his or her own personal gain. Half.com also reserves the right to withhold a seller payment or charge buyer or seller credit cards in order to recover damages related to fraud. In addition, abuse of this policy is a criminal offense and violators will be prosecuted to the fullest extent of the law.